BuyingCommentarySelling September 27, 2024

Why Listings that Appear Available Online Actually Aren’t

One of the more frustrating things for consumers to experience when searching for real estate to is to see a desirable property online for sale, send it to their agent to schedule a showing, and then not be able to get in. Sometimes the listing agent doesn’t respond, which is a violation of the rules. But other times the buyer’s agent is told that there is a deal on the home, contracts are about to be signed, and the that the seller has concluded showing the property. Often, it’s still active a week later. Why, you might ask, is it appearing online as active and available when the showings are finished?

In other cases the frustrated buyer has contacted the listing agent directly, only to be told that the agent will happily show them the property.

It’s frustrating for buyer agents also.

Part of the problem is that the contract process in Westchester and surrounding counties is not super compatible with MLS practices. Our local market is quite unique compared to the rest of the country and indeed the rest of New York State.

Here’s what I mean. In virtually every other market, the agents themselves fill out the contract paperwork. Even in upstate New York, the agents execute the contracts and it is contingent on attorney approval and inspection. But both parties sign the c0ntract almost immediately. In those cases, the MLS status is changed to reflect that the home is officially under contract, and the active listing disappears from consumer online searches. The contract is contingent on a home inspection in most cases, but the property is under contract.

But in Westchester, the Hudson Valley, all 5 boroughs of New York City, and Long Island, the contract process is completely different. First, the attorneys, not the agents, promulgate the contracts. Agents do a non-binding memorandum. Before the lawyers will send out the contract, they want the inspections completed. Now, if a buyer and seller have a meeting of the minds on a Monday, the inspection may not be completed for another few days. Often, wrapping up scheduling the inspection and resolving the findings can take 3-4 days even if everyone is on their game. That puts us to Thursday or Friday. Then, the seller’s attorney send the contract to the buyer’s attorney.

It is safe to say the-at the buyer’s attorney seldom agrees with 100% of the verbiage on the proposed contract. There may be some back and forth on wording. But again, let’s suppose that both attorneys agree to the contract verbiage within 48 business hours. This put us to the following Tuesday, or 8 days since the original meeting of the minds. Then, the buyers have to schedule a time to meet with their attorney and go over the contract for signing and to make their deposit. That often takes another day or two, so even in a fast scenario, we are at Thursday. The signed contract and deposit arrive back to the seller’s attorney the following day if we are moving fast, and then another day or two for the seller’s to meet up with their lawyer to sign and have a fully executed contract.

We are now two weeks into the “deal,” and all this time the property has remained in Active Status in the MLS and appears available the entire time. In that time, the buyer could change their mind, or another offer could come in that the seller likes better, and the could switch horses also. Anyone watching the property online would reasonably presume that the home is available.

In some cases, the seller can end showings and by rule their agent should change the status of the listing to TOM or “Temporarily off Market,” but my colleagues aren’t always that proactive. Moreover, contracts could be out and signing could be imminent, but until they are signed, the listing agent could still show the property to anyone who inquires to at least have a backup if the current offer doesn’t perform. It’s not very nice of them to say one thing to a buyer agent and another to a direct consumer inquiry, but it does happen.

But as you can see, the timeframe of local practices in Westchester and the surrounding area are far longer than the rest of the country , and the 2 weeks I outlined is more or less average. I’ve seen instances where it is drawn out for a month or more before contracts are fully executed and the listing status is finally changed.

Do I prefer how we do it locally? I do not. But I don’t have the magic wand to change it either, so all I can do is advise clients about how to expedite matters for their best interests and to prepare them for the timeframe and its foibles.

It does take longer around here, and my job for clients is to move things forward as expeditiously as possible to ensure that their meeting of the minds becomes memorialized contractually.

CommentaryReal Estate Tips September 25, 2024

What is Tax Certiorari in New York State?

September is a big month in property tax circles in New York, and courts throughout the state are receiving “tax certiorari” cases filed in considerable volume.

That term is quite a mouthful (thankfully, my spellcheck recognizes the word), and it’s related to the assessed value of properties for tax purposes. It’s no secret that property taxes in Westchester and the surrounding counties are among the highest in the country. Why that is so is a whole other article, but suffice to say that if a homeowner feel that their assessed value is too high, there is a procedure for getting it corrected.

The simplest way to appeal one’s assessed value is to simply pay a visit to the assessor in your municipality and show them either your record of recent sale or an appraisal. If the assessor agrees, then the assessed value is lowered for the next tax year. It doesn’t always work that simply.

All taxing authorities (towns, villages, cities) have an appeal process, and for most places in Westchester County the deadline to appeal is the third Tuesday of June. Submitting an appraisal is crucial to this process. There is a form for this process, RP-524 if you are keeping score, and it is to be submitted to the town “BAR” or Board of Assessment Review. If the BAR agrees, the assessed value is lowered for the following tax year.

They don’t always agree.

When the administrative route that I’ve described thus far doesn’t get you joy, then the legal route is next, an that is where tax certiorari comes in.  The New York State website has an excellent overview of the entire process. Essentially, the homeowner files for judicial review, or, if you want to simplify it, they hire an attorney to file a specialized lawsuit to appeal the BAR decision. There are attorneys who specialize in this type of work, and one of the values of a good real estate agent is to know which lawyers do this.

In my experience, the best place to start costs nothing: just call your real estate agent and have them do an updated market analysis to see if the market agrees with the assessed value. I’ve never charged for this personally, and as a matter of fact I encourage my clients to contact  me for an updated market valuation annually so they can be better informed. If the market activity indicates that the home may be over assessed, then grieving the taxes makes sense.

Another excellent resource to contact once you’ve had your agent out is my friends at retiredassessor.com. They grieve taxes for a living on behalf of homeowners, and their track record is incredible.

But the administrative grievance process is not 100% bullet proof, and retaining an attorney for the certiorari filing is the next step.

Everyone should pay their fair share of property taxes to keep our society functional and funded. If you feel your taxes are more than your fair share, the first call I’d recommend is your agent to see if you have grounds. Once that is done, they can guide you to the next appeal steps as described.

 

Selling September 18, 2024

Why Should I Have a Sign in My Yard?

It’s no secret that even in a hot market like this one, home sellers want all the stops pulled out by their agent to get their home sold for the most money.

As well they should. Business is business.

One ironic request, however, is when the seller does not want a yard sign. Their rationale is understandable in many cases, as the perception of privacy from nosy neighbors is often mentioned. Moreover, consumers aren’t primarily driving around looking for signs, they are looking online. That’s true- to a degree. I’ve had clients opine that the signs are more for the agent than the home seller, as if it is more of a self promotional vehicle than one to sell the listing. Selling a home successfully is a win/win proposition for client and agent, so I take issue with that more than the others.

Yard signs do work. Let me count the ways.

  • Let’s tackle the privacy from the neighbors first. There’s nothing less private than having 3 photos of your bedroom on the Internet 24/7. And once the agent holds an open house, the neighbors will know.  But the neighbors are also the best source of word of mouth marketing a home seller has. It is considered a best practice to mail the neighborhood about the new listing, because they may know someone who wants to live nearby. You simply can’t have a home listed with a good broker and have it be a secret from select circles of people. In that respect, I recommend to clients to pull that bandage off.
  • Home buyers do drive neighborhoods. They go online first, but they check out the areas in real life all the time. They want to check out the local vibe, ascertain walkability, learn how close the property is to local attractions, and soak in the setting, among many other things.
  • Signs are a huge help in helping consumers and agents alike in actually making sure they are at the right property. Whether they are going to a showing or just doing a curiosity drive by, it matters. I’ve had people tell me that they are passing on a home, and they were at the wrong property. I’ve actually saved a few sales in those situations, and while it isn’t frequent, once is enough.
  • Yard signs are indeed effective marketing. With modern technology, anyone driving by a property can log onto a geo-locational app, which these days is virtually every search website, pull over, and enjoy a virtual tour among many other things. Sometimes that yields that the property is out of their budget or otherwise not for them when they call the agent. But that cuts two ways, as agents can and will direct folks to your listing from other listings with signs.

There are, of course, solid reasons for not having a yard sign. I had a recent client ask me to hold off on the sign because he was out of town and didn’t want to attract attention to anyone seeking vacant houses for less than honorable reasons. That made sense. He declined the sign when he returned, but wisely took my advice when a buyer was slow to sign their contract. I don’t think it was a coincidence that once the sign went up, the contract was signed.

Given that privacy in this day and age is a myth, I strongly recommend that more sellers take advantage of what a yard sign brings. It’s admittedly a very analog instrument in a digital world, but it does open a digital gateway that didn’t exist before mobile phones.

BuyingMarketPimpage September 15, 2024

Here’s What $460,000 Will Buy in South Salem, NY

Ah, north Westchester! The land of horse country, idyllic lake communities, winding roads, and spotty cellular coverage. When you find a home with lake rights that has good mobile phone signal like this one, you know you’ve got something special. Snark about cellular data aside, this 1500 square foot colonial set on nearly a quarter acre does offer quite a package. My clients will now enjoy lake rights on the pristine Lake Kitchawan, enjoy their deck overlooking their level rear yard, and have already begun the remodeling process on their new home.

The house has 3 bedrooms, a walkup attic, two full baths, a fireplace, and a formal dining room off the kitchen. I guess I’m dating myself but it doesn’t seem that long ago that the mid 400s got you a move in condition home, and while this one is quite livable as it is, I am eager to see how my clients’ updates will have transformed the place in another few months.  Many congratulations to our buyer clients, who weathered dozens of showings, 18 offers, and finally scored their home after some significant perseverance.

So, while south of half a million will not have many unicorns, my team will happily help you find your diamond in the rough if that’s your budget. Just call (914) 450-8883 and we’ll help you navigate the challenges buyers face in what is still a significant sellers market.

CommentaryReal Estate Tips August 26, 2024

Why Do I Have to Sign in at an Open House?

For many years, there has been an awkward moment when consumers attending an open house are asked to sign in. It is understandable to not want to become someone’s prospect or lead, and it doesn’t seem necessary to many folks. We see this pushback everywhere: a cashier asks a customer at checkout for their email or phone number, and is told they just want to buy the thing and be on their way. It seems like everywhere we go, we are asked for our information. You can’t even log onto some websites without a popup window offering you a discount if you enter your email handle, and you haven’t even decided if you want anything they sell.

I get it it.
People don’t want to give out their personal information.
They don’t want to be solicited just because they were shopping or browsing.
Stop the madness.

I relate to the headache. I truly do.

But here’s the thing. When a consumer seeks to enter an open house, they aren’t entering a place of business, a store, an office, or even logging onto a website. They are asking to enter someone else’s private residence. 

If a utility worker showed up to your door, they should have an ID badge and some reassurances about your security and their legitimacy, because this is your home. It’s where you live. You might have small children or elderly parents there. You probably have prescription medication. Perhaps you have a C-Pap machine or medical devices. You of course have valuables. And there is the matter of privacy; what’s on the refrigerator? What’s on your kitchen table?

Now, you might say that anyone selling their home should make allowances and adjustments for these things, and you’d be right but it is still their home. They have a right to know who is entering their home and how to contact them afterward for any reason. That’s the social contract of open houses. There are other important reasons for the sign in.

  • Security. The business model of real estate is meeting strangers alone in an empty house. 99.9% of the time the consumer is a good person. But thefts so happen, and so do assaults on agents. The seller and the agent have a right to know who they are dealing with, and open house sign ins do have a deterrent element for people up to no good.
  • Efficiency. When an agent makes an appointment to show a home to a client, they have a service agreement and in all likelihood have vetted them for financing. Not so at open houses, where anyone can walk in- curious neighbors, lookie-loos, and visits from unqualified people who aren’t capable of buying the home.
  • Personal possessions. I’m not talking about theft or damage to the home. I’m referring to the copious list of belongings that open house attendees have left behind. Glasses. Coffee mugs. Notebooks. Ear buds. Keys. Hats. Coats. I still have some awesome headphones someone left behind years ago because-guess what? They left a bogus number on the sign in sheet. I tried for hours to reverse engineer who they were. No joy. They lost headphones and I lost a chunk oy my Sunday night.
  • Accountability. The seller will want to know how many parties attended their event. A sign in log answers that question.
  • Agent follow up. Yes, of course our job is to contact open house attendees after and get their feedback or see if we can help them further. It’s simple to opt out of that if you don’t want to be solicited. But one call, email or text does not shatter your right to quiet enjoyment of your life. You’re attending a work site as well as a private home. Please let us do our job.

It’s pretty simple. If you are committed to being off the grid, attending an open house is not a wise place to go. In the context of how little privacy anyone with an email address or mobile phone truly have in an era of browser cookies and digital footprints, signing in at an open house is pretty benign. The seller and the agent have an absolute right to know who is entering that private residence and how to contact them afterward for any legitimate reason.

So if you attend an open house and bristle at the idea of losing your anonymity, please understand that the agent has a job to do on behalf of the client, and the homeowner expects them to do it.

Market August 5, 2024

Here’s What $800,000 Buys in Somers NY

This was the house that came back; I interviewed with the prior owner who sold it to my clients but we didn’t get the listing. This time we did! It just closed on July 31st for $800,000. Somers is known for its bucolic setting and this property didn’t disappoint, as the nearly 1.5 acre lot backs up to the a forever green preserve, the Somers Land Trust.  The nearly 3500 square foot home has three bedrooms, 4 baths, a finished walkout basement, and a master suite to die for. The road is a no-through traffic street as well.

The MLS description is as follows:

Come see your Mediterranean oasis! This stunning home is nestled alongside the tranquil Somers land trust offering a peaceful and scenic backdrop. A commuters dream less than a mile to major highways and Metro North. This home boasts two (2) oversized suites with unique seating areas and en suite baths. Entertain in the spacious living room with great fireplace while easily flowing into the large kitchen featuring stainless steel appliances, restaurant size refrigerator and freezer, induction cooktop and elegant granite countertops. All exquisite lighting fixtures will remain. A fully finished walkout basement with baseboard heating adds additional space for relaxation and recreation. A running stream right in your backyard along with groomed walking and hiking trails behind the home which abuts state preserved land. Enjoy your huge backyard from early spring through late fall. Star savings = $1,685. Very close proximity to shopping, restaurants and all that the Somers business center offers. An amazing opportunity for a gorgeous home & nature at its best in your backyard.

I honed my video editing as well.

This one is gone, but we can help you find another- just call or message me at (914) 450-8883 and the team will take great care of you!

BuyingMarketSelling July 23, 2024

Here’s What $480,000 Buys in Wappingers Falls, NY

If you feel priced out of Westchester, fear not. Dutchess County, sometimes humorously referred to as “Nextchester,” often has what you need if you are open to living a little farther north. A great example is this renovated raised ranch on a 1.2 acre lot on a cul-de-sac street that we closed on today at 6 Briar Lane in Wappingers Falls. The MLS description paints a great picture:

Renovated by a master craftsman and shows like a gem. 3 bedroom raised ranch on over a level acre and cul de sac street! You’ll enjoy a fantastic lifestyle in a quiet setting with convenient proximity to highways, parks, shopping, and all other local amenities! Brand new kitchen with stainless steel appliances. Good sized bedrooms. Formal dining room which leads to a deck overlooking the green grass of the spacious back yard. Maintenance free vinyl siding. New bathroom with double vanity. Brand new hardwood floors, brand new windows, lots of natural light and great closet storage space. Huge space on lower level with many possible uses, like a home office, media space, family room, and great for entertainment. A true opportunity for a turnkey home at a great price and location.

Like many homes in this market, it attracted multiple bids, sold for more than $20,000 over asking price, and spent a paltry 26 days on the market. Our seller client did a fantastic job with the renovation.

Unlike many homes, it somehow failed to sell with a prior broker despite being marketed at the same price. I was happy to pick up the ball on behalf of my seller client.

This one is gone, but we’ve got more- just call or text 914-450-8883 or email jphilip.faranda@randrealty.com and the team will take great care of you.

 

CommentaryReal Estate Tips July 8, 2024

When and When Not to Set Ultimatums in New York Real Estate Transactions

Contractual deadlines and “by when” dates are baked into industry practices. Listings have expiration dates. Buyer agreements do also. Purchase and sale contracts have mortgage contingency dates, closing dates, and other structures of fulfillment that are terms for principals to abide by. Deadlines are not exclusive to contracts. There is a reasonable amount of time to expect a response to an offer. The seller might set a date and time for all parties to submit their highest and best bids.

Sometimes, especially when you are waiting on a lender and all the red tape that comes with that, deadline dates are not met and extensions need to be executed. Some types of sales, such as short sales and lately assumptions, the wait can feel unreasonably long.

Frustration at the “hurry up and wait” stage of transactions is magnified by the unfamiliarity and stress of the sale. This is not a frequent exchange. Huge amounts of money are changing hands. There are scads of moving parts to manage, and all of them have consequences on where one will live, when they move, and other matters of long term importance.

It is no wonder then, when the stress and tension of the process take their toll, that it seems wise to impose an ultimatum on the other party to perform by a certain date and time or the deal is off. I am not exaggerating when I say that 90% of the time when a client brings this idea up that it is an ill-advised strategy. There are many reasons why ultimatums should only be a last resort.

  1. First and foremost, an ultimatum is almost always perceived as adversarial by the receiver. Transactions have a presumption of good faith. That presumption seems to be disposed of once a hard, extracontractual deadline is imposed, which can taint the proceedings from that moment forward. If other options for expedience exist, they should be explore first.
  2. The source of the delay is not due to the efforts of the principal. They could be waiting on a lender’s underwriter for sign off on a condition they’ve satisfied. They could be waiting for an approval from a loss mitigation or assumption department. Simply put, if red tape from a lender, local government office (like a building department), or a co-op board is the source of a delay, more effort will not speed things up and can in fact cause more delay.
  3. There is a perception filter that consumers often get in the stress of a transaction that, rightly or (more often) wrongly feels like the other side is playing games or stalling from some undisclosed  reason. I’ve often been asked by clients what the other side is trying to pull or some derivation of that question, and the answer more often than not is “nothing.” They have jobs, families, commitments, and other things going on that won’t allow them t drop everything and triage something that the other side wants addressed right this second.
  4. Consumers often aren’t prepared for the worst-case scenario outcome, which would be the other side calling their bluff and terminating the transaction. I’m thankful that this has happened to me very few times in my career, but reporting back to a client that their strategy backfired is not a happy discussion to have. It is of paramount importance that if a client insists on issuing a deadline that they include their attorney in the decision, and that they are prepared for the deal to cancel if the other side fails to comply.

There is one attorney issued ultimatum in New York known as a “Time of the Essence” letter, typically issued when the other side has either satisfied all contingencies and still fails to perform, stops communicating in good faith, or both. Lawyers use this approach sparingly and with great caution. I don’t think that I have brokered more than 10 transactions since 1996 when this was deployed. A good attorney will recognize that the “nuclear option” should only be used when no other viable alternative exists.

One of the triggers for ultimatum requests is insufficient communication from one side. Timely updates, answers to email and text messages, and returned phone calls keep stress, skepticism and doubt at bay. Once communication gets spotty, people start to assume the worst. When that happens, consumers often feel that an ultimatum should be issued. I’ll be the first to agree that poor communication should be addressed, but that doesn’t mean a threat is appropriate.

Due discretion is a must. In short, ultimatums are best used sparingly, when all other options have been exhausted, and, most importantly, when the client involves their attorney and understands that a possible worst case outcome is the termination of the transaction.

MarketPimpage July 6, 2024

Here’s What $2.9 Million Buys in Bedford, NY

If your budget is in the range of $2.895 million, a recent sale by our company can illustrate what that will buy quite clearly. As the MLS description says,

Welcome to the epitome of Bedford living. Meticulously crafted, this estate redefines opulence. Indulge in a serene exclusive haven offering 6 bedrooms, 8 baths and over 9400 plus square ft. set on 4.67 acres. This home boasts a grand foyer w/flowing staircase, LR w/fireplace, gourmet kitchen, butler’s pantry, formal dining room, private library/office w/fireplace, 1st floor ensuite, billiard room w/fireplace, gym, wine tasting room, media room, sauna/steam/shower area and a 3-car garage. The primary suite features a fireplace, custom walk-in closets, high ceilings, ample windows and a Juliet balcony. This estate is the pinnacle of luxury living where every detail has been designed to exceed your expectations.

The home was built in 2005. Congratulations to Carol Court and Jayne Morelock on a successful listing sale. This one is gone, but they can help you find another. Call Carol (914) 557-3287 or Jayne 914-774-9244 and they will take great care of you.

For Agents July 3, 2024

The Care and Feeding of Brokers and Managers, Revisited

13 years ago I wrote a post entitled “How Salespeople Can Prevent Their Broker From Premature Gray Hair.” It was a fun piece on things that licensees do that range from driving their managers crazy to working smarter and not harder. With the evolution of the industry and technology, I’ve decided to update the list. While I’m mindful that this is primarily a consumer-faced platform, consumers should know that we work hard and are always striving to do better. The better we are, the better the consumer experience.

So here goes an updated list on “managing your manager”:

  1. Texting is not for complex questions. The more detailed the scenario, the more important the context of a conversation becomes.
  2. Your manager is not your secretary. If you need a piece of paper, ask the admin. If it’s after hours, maybe plan better. And of course we’ll help in a pinch.
  3. Your manager is also not tech support. We have a fantastic support staff for all things tech and you should have them on speed dial for those matters.
  4. If, after a training session your only feedback is that you tried that long term strategy for 2 weeks once and it didn’t work for you, perhaps consider a career in another industry. If I give you advice and you tell me that you tried that in 2014 once and it didn’t work, you’re focusing on the wrong thing.
  5. If you have to ask whether or not you should tell a client something, the answer is yes; we are obligated to disclose anything that impacts them.
  6. PLEASE refresh yourself on the Code of Ethics. Just because an agent on the other side of a transaction does something you don’t like, it doesn’t mean they are unethical. They don’t advocate for you, and competing interests can be involved. You should be fluent in the code anyway.
  7. There are no stupid questions. Schedule a meeting if necessary, but ask the question.

I think the bottom line here is that my value as a managing broker is far more in the realm of professionalism than administrative assistance.