Active Rain May 18, 2011

Why “Call Around” When You Can Call the Broker?

Straight talk for consumers: 

When you hire a real estate agent, in the eyes of New York law, you are hiring their brokerage. The broker, owner or manager is directly accountable to you, and is, by contractual obligation, the “go to” guy if something seems amiss. In a sense, you are quasi-married for the term of the listing in the real estate world. 

Speaking of marriage, I’ll ask a question before I make my point. If I have an “issue” with my wife, to whom should I address the matter? 

  1. Cry in my beer down at the Kitty Cat Club to the 20-something talent?
  2. Post my question in the “serendipity board” at AshleyMadison.com? 
  3. Sit down with my wife and respectfully discuss the matter.
Do you think choices 1 and 2 might have a slightly different priority than my best interests? When I married my wife, that made her the “go to” person for anything that was on my mind. That’s the agreement. Anyone else does not have an agenda with the same goals. 
When you are scratching your head about something your real estate agent is doing or should be doing but isn’t, you can go to the agent’s broker or manager to get to the bottom of things. It is that simple. Anyone else, such as a competing broker or agent with no familiarity with the file other than your version, is not privy to the full picture. And that’s when problems start- just like if a spouse goes elsewhere for input that does not have the same stated intention. 
In our company, all clients have direct access to the broker & owner if they have a question or concern. And the well-being and best interests of our client is paramount, even if we have never met personally. That’s how we’ve built the firm, and that’s why we’ve grown despite the horrendous market. 
I have been found on search engines dozens of times by people from California to Long Island and asked by the consumer if what their broker was engaging in was kosher, or if something was amiss. Now, why I have any more credibility than the person they presumably vetted and interviewed before hiring is beyond me, but one question I ask is often met with stunned silence, as if they never thought of it. 
“Why don’t you ask your broker?”
At best, when I am asked about a sensitive matter from someone who is not my client seeking a second opinion, I only get one side of the story, and it is the side of the person who is the novice. When the consumer is in my market area, it can get ticklish. Many agents will seize on the opportunity to cultivate a vulnerable client out of the doubt and questioning. Other firms’ clients can be manipulated. But most of the time, an honest assessment of the facts will get the answer that yields nothing more than justified actions by the agent. 
If I knock the other agent with just one side of the story, I am working for me, not the consumer. But why would I contribute to mistrust when it isn’t deserved?
Got a problem? Don’t call the competition. Ask the broker or manager first. They have the most skin in the game, and a vested interest in your best outcome. Asking their competition puts you at risk of being in the middle of a feeding frenzy, and when that happens, nobody wins. It is a privilege to be able to speak with the boss so easily. Use it. And if need be, use it often. It is your right, and it ensures the best chance of your concern being addressed with your best interests in mind. 

 

Active Rain May 18, 2011

What Does $400,000 Buy in White Plains NY?

J Philip Real Estate Sells White PlainsWhat can you buy in White Plains, New York for $400,000? I’ll tell you. 

$400,000 could get you a great 2 bedroom 2 bath ranch on a quiet street with a stucco/tudor exterior, beautiful pre-war appointments inside, such as a gorgeous woodburning fireplace, hardwoods, wood trim, and glass doorknobs like the one we just closed on last week. 

The home sits on a lot with a flat rear yard, deck, front patio, and manicured landscaping. It has a finished walkout basement, a formal dining room, den, updated baths, and a solid kitchen with lots of storage and a skylight. It also boasts central air, sprinkler and security systems, and a new roof.

The owner took meticulous care of the property over the years and it showed in the home going for full price in a multiple bid situation. We wish our seller clients Marty and Tricia the very best in their move down south now that they got their well cared for home sold with our firm. 

THis one is gone, but if you want to find a nice home like this one in White Plains or anywhere else in Westchester for that matter, get yourself a free Listingbook account and search the MLS like an agent for free. 

 

Active Rain May 17, 2011

What Does $443,000 Buy in Chappaqua, NY?

J Philip Real Estate sells ChappaquaWhat can you buy in Chappaqua, NY for $443,000? Well, just today a buyer found out. They closed on my listing at 374 Quaker Road in Chappaqua and they got a 3 bedroom ranch in move in condition with a new granite and stainless steel kitchen, 2 new bathrooms, a den, formal dining room, and an almost completely renovated interior. It has great hardwood floors, crown molding, and a beautiful fireplace.

It is set on over a third of an acre on a cul-de-sac with a paver rear patio and a 1-car garage. The location is stellar, mere minutes from downtown, schools, shopping and the train station.

It was featured in  New York Times article this past February, and their offer was accepted not long afterward. It was on the market a mere 27 days before going under contract. The folks got a fantastic home, and they told my seller clients at the clising today how happy they were to make it their own. 

And if you missed this, sign up for a free Listingbook account and search the MLS like an agent to find your own dream home. 

Active Rain May 15, 2011

Raising the Bar: End Broker Exemptions on Contiunuing Education

I was recently asked by Bob Stewart of Active Rain on how I’d raise the standards of practice in the real estate industry, a discussion which raises passions among my colleagues. I didn’t have a thought; I had about five thoughts. Higher licensure standards, better oversight by local boards and many other things are often discussed. One rather under-discussed matter is the law in New York which gives brokers with 15 consecutive years experience an exemption on mandatory continuing education.

The rationale, I suppose is that 15 years experience should make one smart enough. In our changing world, it doesn’t. As a matter of fact, if I could point to a population of licensees who really need to go “back to school” it is the old salty dogs who somehow think that what they did in 1985 has any relevance to the current era. Some are, to my sensibilities, a version of age-impaired folks who shouldn’t be driving anymore. It’s not a perfect metaphor, but it applies.

Many 15 year brokers either own their own firm or manage an office. They have agents they oversee who are doing things they don’t even grasp. Agents today are on social media, blogging, and working on teams that are subject to new laws in Albany. And their broker managers? Some of these guys haven’t closed a personal deal in a dog’s age, can barely operate a computer, and haven’t been to a legal briefing on law changes in a decade.

And when their agents “step in it,” calling their broker manager to help is nothing short of useless. They either don’t get the issue or have such atrophied skills that their buggy whip, analog, world view makes them resort to the only other tools they have in their arsenal: They bullshit. The problem ends up in the consumer’s lap, and embitters another member of the public to our profession. One of my biggest frustrations is dealing with another broker or manger who magnifies a problem due to lack of knowledge or indifference.

Does it happen often? Let me ask you this: How often would your spouse have to cheat on you or your doctor remove the wrong kidney for it to be an issue?

It isn’t just managers either. Transactions with a poorly informed associate broker are problematic as well. Their clients, who buy into their experience and years in the field, are instead subject to huge risk because the licensee at the steering wheel of the transaction is blind to everything in the road. And it’s OK by the law! The only protection is an after the fact, time consuming complaint or legal process.

It’s bad enough when dealing with a poorly educated singular broker on a transaction, but brokers and managers should be cutting edge informed and educated. They should be out ahead of the curve. Exempting them from continuing education in an age when components of 2008 are antiquated puts our industry in a compromised position, and it hurts the consumer.

 

Active Rain May 14, 2011

Thanks for Nothing, Con Ed

At the risk of sounding like a stereotypical 40-something whining about the utility company, I have to ask who is at the wheel of these work crews Con Ed has working in my neighborhood. 

Obviously, some digging in the road is required this week, and that means the usual trucks, diversions, and jackhammers. No problem there. I can even deal with the typical sight of 3 guys standing doing absolutely nothing, hands on hips, watching one guy in the hole do whatever the guy in the hole does. What I disliked this go ’round was no flag man. This is a two-way street with one half closed for 30-40 yards. Help us out guys. Pretending the traffic doesn’t exist could get you killed or injured, you know? It’s more for you than me, and the inevitable lawsuit you’d win won’t really compensate for that crushed pelvis and lifelong ostomy bag. Trust me. 

But even that is not unexpected. What we now have to put up with for the duration of the weekend is the crappy condition of the road until they come back Monday to (hopefully) finish the job this week. NO cones. NO temporary signs. Just the sound of gravel beneath my car buzzing like a UHF TV station on my 1977 rabbit eared Zenith TV when I was a kid. It makes me glad that the physics of those big metal plates they lay down over the holes can’t be screwed up by the sloppy, careless jerks who think my neighborhood is OK to leave in a shambles. 

I recall about 4 years ago getting a push broom and sweeping the entrance to Orchard Road when a crew left copious gravel to lay and damage vehicles after another job. This instance is too big- it goes on for 4 or 6 houses.  

Consolidated Edison, or Con Ed as we’ve always known them, may not be the worst utility in the country but nobody cites them for corporate excellence either. It is galling that my bills go to those disingenuous public relations commercials they play ad nauseum on the radio while their real PR people, their workers in the field, do more damage. 

I don’t have photos of the hands on hips guys, but here is some of their handiwork. 

Con Ed work

NO cones in this direction, thanks Con Ed. That oncoming car is getting it’s undercarriage pelted by gravel that wasn’t swept aside or cordoned off. 

Con Ed

I love how the backhoe gets cones. Like we can’t see the tractor. Look at all the crap on the ground because unsuspecting cars drove all over it. 

Con Ed work zone

THis was the only spot to have cones, way down the hill from the main part of the job. You might note that the folks that live in this house and most other have manicured yards and take great care of the neighborhood. 

That is until, Con Ed comes along and treats the place like a gravel pit. 

Thanks for nothing Con Ed. 

 

Active Rain May 14, 2011

Will 2011 be Better or Worse Than 2010?

A not so deep drilling of sales data from the Empire Access MLS yields some interesting information on how 2011 stacks up to 2010 in the Westchester County single family home sector. 

In April 2010: 284 sales, median price of $590,000. 

From Janurary 1, 2010 through April 30, 2010: 1041 sales, median price $598,500.

In April 2011: 245 sales, median price of $545,000.

From January 1, 2011 through April 30, 2011: 967 sales, median price of $550,000.

Overall, transaction totals are down 7% from last year during the first 4 months of the year and median price is down 8%. 

I don’t consider this to be a double dip. Quite the opposite. I believe that the first half of 2010 was artificially high due to the stimulus, and the crickets chirping after the deadline were the sound of the sales that were poached from the summer and autumn to inflate the spring numbers. 

I believe that 2011 will be more even in nature, with no spike or sudden drop and a more even distribution of sales. We may not top 2010. But we won’t have the dramatic drop off in the second half of the year like we witness in 2010. Call it consistent mediocrity if you want. 

If you’d like to play with the numbers yourself, register for a free Listingbook account and search active and even sold data like an agent. 

Active Rain May 12, 2011

It’s On.

Mr May (I love saying that-it evokes an image of him on a calender in a Chippendale get up) has thrown down a challenge to me, sharing that my recent idea on blog radio (not really radio…it was the Interwebs) of making a game of things like blog subscribers has inspired him to catch up, and that I should watch my rear view mirror. 

The issue came up when Bob asked me how I stay motivated, as if 4 kids isn’t enough. I pimped the Active Rain point system as one source of motivation, getting comments being another, and then I opened my big yap and talked about getting subscribers. Alan, who I don’t even recall giving permission to tune in, has thrown down the gauntlet. It’s on. # 40 is Looking to surpass #34. 

I pointed out to Alan that Craig Daniels is kicking both of our tookases, and is ranked 14th on the planet for Active Rain scubscribers…with only 113 posts!!!!

As I am one of Mr Daniels’ loyal subscribers, I an attest to the fact that he puts out extremely valuable content. Every post teaches me something new and often a little inspiring.

So, Mr May (whom I also subscribe to…), challenge accepted. I for one aspire to catch Craig. That’s my game. And I’ll aspire to do it the way Craig does, by producing good content with no tricks or shenanigans. Just the best blogging I can produce.  

By the way, to keep myself engaged, I have added a few new buttons to my footer! I’d really love everyone’s input ! 😉

 

Click here!!! For God's Sake Click here!!!!!!

Active Rain May 12, 2011

The High Taxes in Westchester as Seen Through the Lens of the New York Times

I am told that Westchester County property taxes are the highest in the nation. After reading this article in the New York Times on the effects of tax grievances in the County, I was inspired to make the following comment:

 People aren’t grieving their taxes because of the companies selling the service; companies are selling the service because taxes here are insane. 

What the article fails to address-astonishing, really, considering the subject matter- was the feeding frenzy of the town governments when the market was hot. They’d raise your taxes to the tune of 50% in 10 years, but when values went down they weren’t very interested in making corrections downward. Municipal and school budgets got bloated in the madness as well, which never should have occured. God forbid you build a deck or add a bathroom- they would hammer you. 

Many of these grievances are new homeowners saddled with assessments that are six figures higher than their purchase price. It could be far worse- most towns valuations assessments are decades-old figures that require a complicated equilization to translate to real market numbers. If more people saw the real numbers, appeals would spike.

There were other comments worth reading and I highly recommend checking out the editors choices. This guy was particularly compelling, asking the Times to just stop covering Westchester because their coverage was just off. 

The NY Times does, in my view, have a peculiar view of my county, and it seems hard to believe we border New York city at the Bronx. Westchester has plenty of affluence but we also have lots of working middle class property owners who are getting hammered with assessments that do not accurately reflect market value. The notion that we should just pay them anyway because, heck, we’re rich right? is insanity. 

Moreover, the suggestion that tax appeal companies are driving the high number of grievances is also incredibly obtuse. That is supply-side economics, an anathema to the Times. The companies aren’t creating the demand for lower taxes, the high taxes are. I don’t know the exact percentage of my buyer clients who do so, but plenty of them grieve their taxes as soon as they close, because their purchase price is far under their assessed value. 

Active Rain May 11, 2011

Angelina’s of Tuckahoe

I’m a foodie for sure. One of the great things about Westchester County is our vast array of incredible cuisine, and other than a good steak house my preference will always be Italian. This past week I had the good fortune to enjoy lunch with a fellow broker at Angelina’s of Tuckahoe, a wonderful place right in the middle of the village a stone’s throw from the train station. 

Angelina’s has plenty going for it: a pleasant atmosphere, and terrific wine list to be sure, but the most important things to me are food and service. I had a menu in my hand as soon as I settled in my seat, and the lunch was fantastic. The owner was right by the door greeting people as we entered, and from the moment I walked in to when I left I felt like I was in a place that earned a return visit for dinner. I love that- no drama, no apologies, no excuses, just excellent dishes and servers on their game. 

Angelina’s also caters, offers takeout, and does private parties. Lunch is served daily and they close at 9 on weekdays and 10pm n weekends. They are located at 97 Lake Avenue, Tuckahoe, NY 10707 and you can call ahead at 914-779-7944. 

If you are in Tuckahoe and are hungry, make this your first stop. 

Angelinas Ristorante of Tuckahoe

 

Active Rain May 10, 2011

That is One BIG Dog

There is nothing in the water in New Rochelle; this is just an English Mastiff, all of 250 pounds, that I met this past weekend while showing its master’s home. I have never seen a dog this big. Never. He was just huge. This pooch was quite a gentle giant, however, and happily let me pet him. Everything about him was big- his head, his PAWS (HUGE!!!) and his gentle demeanor filled the space too.

As we left the house , my client (also a dog lover) and I reflected on the sheer hugeness of that dog. He’s three of my dog Max, a big German Shepherd in his own right, and four of her chocolate Lab.

When we discussed the house and the slight slope in the octagenarian floor upstairs, I speculated that maybe what they really needed was to have the dog spend more time on the other side of the house.

I know he may have distracted us, but when you see a dog this special, you never forget it.

English Mastiff